INTRODUCING OUR NEW

CUSTOMER

DELIGHT TEAM

BASED IN BRISTOL, PA AND DEDICATED 
TO IMPROVING THE CUSTOMER EXPERIENCE

Beyond crafting extraordinary products, it’s about serving our customers. Meaning, we believe in delivering an impeccable, personalized experience that goes above and beyond.

We are delivering on this commitment by bringing our Customer Delight Team to our corporate headquarters, alongside Robern’s design and manufacturing teams. This provides a simpler, faster response to issues. From one-call resolution to white-glove service, we are committed to delighting, not just satisfying. And demonstrating what a thing of beauty customer service can be.

HOW THE CUSTOMER DELIGHT TEAM WORKS:

• You will never be bounced from department to department. You will have a team of experts that will completely own your experience from start to finish. If you call back the next day, it’s going to be the same team. They are going to make sure your request is solved and that you are happy with the solution.
• Robern’s new Customer Delight Team cover specified regions – giving you a dedicated team. Each person on the team is highly trained to handle a wide range of topics, sometimes working with specialists including engineering and manufacturing to solve even the most complex issues.
• The hours of operation have extended by one hour and we are now open 
  Monday – Friday, 8am – 6pm EST.
• You can call us at 800-877-2376 or email. We are standing by with answers.

CLICK TO CONTACT US

MIRRORS 

MEDICINE CABINETS 

VANITIES 

Attached is the Cove Price Book. The DW2450 is UMRP: $1999. I believe you need the 9019422 panel-MSRP: $175. Please pass this on.

PAN SERIES NEW FINISHES…

Zucchetti is qualified as “Zero Emission Electricity” company, because we implemented reduction actions for CO2 emission deriving from electricity consumption, thanks to the use of certified green energy, in accordance with ISO EN 14064 standard.

Pan standard finishes:

Chrome, nickel, brushed nickel, gold, brushed gold, metal black, brushed metal black, embossed matt white, embossed matt black, black soft touch.

PRODUCT NOTICE

Please be advised that SKU numbers for the following 2 NEW products are shown incorrectly in our product catalog, website, and excel price list:

IKON 27″ Apron Single Bowl – Concrete GrayCorrect SKU: 402319 (incorrect SKU is 402312)

Corrections will be made on our website and excel price list. An amended excel price list is available by clicking here.

Box labels for both products are correct.

Anyone that has placed an existing order for these products will be contacted shortly by our customer service team.

We apologize for the inconvenience.

Attached ASKO DW Mail-in Consumer Rebate. Please pass on.

Note: Must be redeemed by July 31, 2019.

Note: Purchase date is determine by invoice date.

The new 2019 ThermaSol price catalogs will be arriving soon. Attached is the new catalog in PDF. I will get hard copies to you all when they arrive.

Valued Myson Customers 

Due to increasing costs related to energy, ocean freight, raw material, packaging, labor and social costs, we 
regrettably must implement some price changes. These changes will be effective for all orders place after 12:01 am 
Eastern USA time on June 1, 2019.  Please see the attached announcement. 

The final price sheet is currently being reviewed, and is expected to available for distribution later this week.  Once reviewed, it will be available for download from our website, www.MysonComfort.com. 

We would request that you forward this information to your purchasing department or appropriate personnel in your office/business. 

Good Afternoon,

Continuing with our “120 Year Anniversary” promos we will be featuring the G4977 Classic Plus dishwasher series for $120 off starting 4/1.  The G4228 Classic dishwasher will be coming off of promo 4/1.

The G4977 is our Classic Plus model – it comes in two options, the G4977ViSF with the cutlery basket and the G4977SCViSF with the cutlery tray.  They will be $979 and $1,079 respectively.

The main difference between the Classic and Classic Plus is with the Plus you gain Express Wash and a 3D adjustable cutlery tray

If you have any questions please feel free to reach out.

Attached is the new catalog which will be in the mail shortly. Ashley Norton is sending catalog/pricebook out within the next few weeks. This version may be easier to download and read.

In the meantime, this will give you the opportunity to see what is coming. This new program will launch sometime in Mid April, and the new prices will be effective May 1, 2019.

To view the catalog, just click on the photo on the left hand lower side of the announcement.