Robern Customer Service Team

• We are currently at a 24-business hour response time!

To review standard lead times, visit here. 

Classic and Inspire finishes, Profiles vanities, and Engineered Stone Tops are at a 4-week lead time.

All other cabinets, wall mirrors, vanities in the Essentials finishes, lighting, and glass tops are at a 2-week lead time.

Attached please find a KRAUS promo spreadsheet that starts on Thursday morning June 6 and ends at midnight on July 7.      Promo items are highlighted in green shading and say ON PROMO.

Last week,  the previous promotion ended on 5/31.       The interim STD PRICING sheet was distributed last week, and only intended to be used until the next promotion commenced, which is Thursday 6/6.

Please start using this pricing on Thursday, June 6^th and not before.      If you have something on your buy list and it appears in this promotion spreadsheet as ON PROMO and in green highlight, you may want to hold off ordering until Thursday to ensure promo pricing.

M-Core 4 Series Trim – NOW Open for Order and Shipping – Attached

• The final series of the M-Core valve
• Thermostatic cartridge

NEW Tenon Smart Faucet with Motion Control – NOW open for Order and Shipping – Attached

• Wholesale Exclusive Suite!!
• Comes with an alternate teak wood handle to customize the look and add texture to the design.
• Customizable Control: Mix and match four control methods via the advanced touchless sensor, voice commands (through a smart speaker), the app, or manual handle.
• Equipped with the Reflex™ system for smooth operation, easy movement, and secure docking of the pulldown/pullout spray head.

Moen Luxe Chef Workstation System Sinks – NOW Open for Order and Shipping – Attached

• 33”, 30” & 27” Undermount Single Bowl
• Versatile & Tidy Features: 
  • Angled workstation ledge for easier cleanup
  • 15MM radius corners to reduce gunk build up.
  • Right rear drain location with aggressive slope for quicker cleanup
• Convenient Storage: NEW TO MARKET Under-sink pullout bin for kitchen accessories.
• Accessories: Cutting board (acacia or white oak for wholesale/showroom), prep bins, drying racks, colander, utensil bin (stainless steel for wholesale/showroom).

New! Moen Express Direct – Launched May 15^th

• Order by 3 PM EST for ground and air shipping.
• Express Handling Fee

•                     Handling fees are 6% of the total net price of the items in the order 

•                     This fee is across all brands (Moen and CFG), price bands (Premium, 2nd Upgrade, etc.) and products

• Express Shipping Fee

•                     Shipping fees are flat rates based on the number of units ordered:

•                     Ground: $8 per every 4 units

•                     2nd Day Air: $14 per every 4 units

•                     Next Day Air: $18 per every 4 units

• Example: $100 faucet that needs to be shipped Next Day Air – 6% is $6 + $18 for NDA = $24 would be the cost to get the product out the door NDA.

Miscellaneous:

            “TV” Faucets: Widespread Lavs

• Widespread faucets with the SKU “TV” in them (Example: Gibson: TV6142) has the valve already included with the trim. T = Trim, V = Valve.
• Widespread faucets only with the SKU “T” in them (Example: Gibson: T6142) does not include the valve and is only the trim.  
  • You would need to order the 9000 valves (or 69000 is the bulk pack) with it.

“F” Faucets: Kitchen Faucets

• Kitchen faucets that begin with the “F” in the SKU number (Example: Sinema FS7235) is a 3-in-1 filter faucet.
  • NEEDS a filter along with it to work.
• Allows the homeowner to add a filter to their kitchen without drilling an extra hole in the counter.
  • Substituted the “Powerboost” button  with a “Filter” button
  • Feeds from either an RO system or an advanced carbon filter below the counter
• Filter Faucet Sell Sheet – Attached

Please note the order cut-off dates for MGS Milan before the 2024 Summer Shutdown:

Stainless Steel PVD Finishes
Orders must be received by Friday, May 31st

Stainless Steel Matte and Polished
Orders must be received by Monday, July 10th

MGS Milan will be closed from August 10th to August 30th.

All Artelinea orders must be signed-off and received by Tuesday, July 2nd to be shipped before the 2024 Summer Shutdown.

Artelinea will be closed from August 3rd to August 26th.