It’s Resistance, Not Rejection!

Updates from Marvin Montgomery
Sales Tip #456 From The Sales Doctor

It’s Resistance, Not Rejection!

When the customer says “I’m not interested” or “your prices are too high,” what do you really hear? That’s the question that I asked the sales team at Infinite, a Cleveland-based National Recruiting Agency run by Chief Operating Officer Matt Burns. Because what you hear will have a lot to do with how you respond or react.

If you hear rejection, you may be stopped in your tracks and give up. However, if you hear resistance, you will be determined to (1) find out what’s keeping them from moving forward, (2) provide a solution, and (3) ultimately use it as an opportunity to close for commitment.

Anticipate, Prepare and Practice how to respond to potential resistance. Don’t
forget the Five P’s. Preparation and Practice Provide Peak Performance!

ISE Commercial Price Adjustment Announcement

Updated Price Information: Commercial Food Service Products

To Our Valued Customers,

We would like to inform you that a planned price adjustment of approximately 5% will go into

effect for Commercial Food Service Products on orders received as of October 1, 2019.

Included with this notice is an updated Price Sheet, in both PDF and EXCEL, with an effective date of October 1, 2019.

Libb Co. and lnSinkErator appreciates your continued support of our products. If you have any questions

regarding this communication, please contact your lnSinkErator representative or Libb Co Inside Sales Dave Dudis or Mike Mitchell

daved@libbco.com

mikem@libbco.com

Please share this notification with others within your organization as not all are copied on this email.

Please send all PO’s to orders@libbco.com

Thank you,

Mike Mitchell

JennAir Update – August 30th, 2019

Good morning and Happy Friday!

This email contains information on JennAir’s current programs and promotions, as well as shipping updates with our RISE & NOIR lines, and discontinued/obsolete product from our Pro & Euro lines. Please note that all shipping updates are based off of the information I have as of 8/30/2019.

Attached to this email, you will find Q3 Price Sheets, our Accessory List (armoire kits, handles, toe kicks, etc.), a Contact Sheet & Designer Program Flyer, as well as the Compliments of JennAir Program (for Pro/Euro) & the Curate Your Experience Program (for RISE/NOIR).

Programs & Promotions:

CURATE/COMPLIMENTS – Qualifying units and packages can earn up to $2,000 off invoice

BUILDER PREMIER PROGRAM – 10% off UMRP if builder is a registered JennAir builder; can combine with Curate/Compliments

PREMIER PARTNER (DESIGNER SPIFF) – Direct designer to register on jennair.com

The following programs below must be approved. Please reach out to me for requests and additional information:

PARADE HOME – 30% OFF UMRP

CONNOISSEUR/INFLUENCER PERSONAL HOME DISCOUNT – 30% OFF UMRP

MODEL HOME – 50% OFF UMRP

DIAMOND PROGRAM – TRADE PERSONAL USE DISCOUNT – UP TO 50% OFF UMRP

RISE & NOIR Shipping Updates:

**All skus are open to ship except select 24″ small space/Urban Living models, NOIR Gas Ranges, & RISE/NOIR Steam Ranges.

Commercial Ranges:

  • RISE GAS 30/36/48”: 3-6 week lead time depending on sku
  • RISE Dual Fuel 30/36/48”: 3-6 week lead time depending on sku
  • NOIR GAS 30/36/48”: Launching Q4 2019
  • NOIR Dual Fuel 30/36/48”: 3-6 week lead time depending on sku
  • RISE & NOIR Dual Fuel Steam Ranges – Launching end of Q1 2020

Rangetops:

  • RISE & NOIR 30/36/48”:  2-3 week lead time

Wall Ovens:

  • RISE & NOIR 27/30” single & double: 2-3 week lead time

24”/60 cm Small Spaces – “Urban Living”:

  • 24” RISE Coffee: ~2 week lead time
  • 24” NOIR Coffee: ~6 week lead time
  • 24” Steam Oven (JJW6024HL/M): Q4 2020
    • We are going to continue producing the JBS7524BS (current Euro coffee) throughout next year
  • 24” Wall Oven (JJW2424HL/M): Q4 2020
  • 24” Speed Oven (JMC6224HL/M): Q4 2020

Pro & Euro Built-In Phase Out Update:

  • Commercial Ranges – discontinued or obsolete
  • Rangetops – discontinued or obsolete
  • BIR Panels – discontinued or obsolete
  • 27” & 30” Wall Ovens, Built-in Microwaves, and Warming Drawers – discontinued or obsolete
  • Undercounter Beverage Centers, Wine Cellars, Refrigerators – discontinued or obsolete
  • Dishwashers
    • JDTSS244GP – will discontinue Dec. 2019
    • JDTSS244GS – still Active, limited quantity available
    • JDTSS246GP – discontinued
    • JDTSS246GS – discontinued

Pro & Euro Freestanding Phase Out Update:

High Level Overview~

  1. Pro freestanding units phasing out December 2019
  2. Euro freestanding units phasing out June 2020

Freestanding Specifics~

Freestanding Refrigeration

JFC2089BEP – phasing out December 2019

JFC2089BEM – phasing out June 2020

JFC2290REP – phasing out December 2019

JFC2290REM – phasing out June 2020

**JFFCC72EFP – discontinued

**JFFCC72EHL – introduced July 2019 (RISE)

JFFCC72EFS – phasing out June 2020

Freestanding Ranges

Pro – December 2019

Euro – June 2020

OTR Microwaves

JMV8208CS – not transitioning (staying around!)

JMV9196CS – not transitioning (staying around!)

Please feel free to email or call me if you have any questions. I hope you have a wonderful Labor Day Weekend!

Thank you and happy selling,

Christine

Introducing the New Nantucket PR5050 Double Equal Granite Composite Sink

Introducing the New Nantucket PR5050 Double Equal Granite Composite Sink

Available Colors- Black, White, Truffle and Titanium

Made in Italy from a blend of natural quartz with an acrylic resin to provide consistency in color, durability and the look of a stone.   

Nantucket Sinks Granite Composite sinks are tested to the highest levels against thermal shock and impact resistance. 

During the production process the composite material is fed into the mold for a solid color throughout the sink.   This provides a deeper look to the surface as well as UV protection. Heat Resistant to over 600°F.
Natural Sound Deadening Material absorbs vibration from Garbage Disposals and utensils being dropped into the bowl.

Outer Sink Dimensions: 31.75″ L x 19.125″ W x 9.5″ D. Inside Dimensions:  Each Bowl 16 3/8” x 13 3/8” x 9”
 
Available Colors- Black, White, Truffle and Titanium
 
Limited Lifetime Warranty
 
List Price $525.99, In Stock Now!

update

Attn All:

  1. Asko – The 30 series Dishwasher will have now have Turbo Fan Drying. This begins on all new orders. The product pages on askona.com will change August 30. The brochure won’t change until the printing in 2020.
  2. Asko – September 30, 2019 is the last day of the Consumer Rebate Program. Consumer must purchase by September 30 and redeem by December 31, 2019. (Attached – Rebate Form)
  3. Luxury Selling Seminar – On September 17 and September 18 Trevarrow Inc. will be hosting a Luxury Selling Seminar in our Auburn Hills, MI. showroom. There are 4 sessions – 8am – 1pm and 12pm – 4:30. Any one that needs overnight accommodations, please notify Barbara Chick. bchick@trevarrowinc.com or call 1-800-482-1948. (Invitation attached)
  4. Sub-Zero – The Pro series has changed. The new models are, PRO3650, PRO3650G (Glass Door), PRO4850, and PRO4850G (Glass Door). (Attached – PRO3650G sell sheet for standard install). The Air Purification Filter has been added. Price did not change
  5. Best – The PIK will be discontinued February 1, 2020. Most of the business has shifted to the CP3 (Coperto) and the CP5 (Potenza) insert. The next printing of the price book and catalog will reflect this.
  6. Upcoming events and training at Trevarrow Inc., Cleveland – Demos 9/13, 10/3, 10/11 and 11/1. Event for Designers – Invitation – 11/14. Training and workshops – 10/9, 10/16, 10/24, 10/30, & 11/6.

   In order to streamline communication, please share this with your design team and sales staff. If you have any questions, please contact us.

Fwd: The latest news for you

Dear Sir/Madam,
This is to inform you that Brian Dunn will no longer be the Zucchetti USA National Sales Manager effective from Friday 30th of August.We thank him for his cooperation with Zucchetti and wish him the best for the future.During this transition period for the selection of a new National Sales Manager your contacts are:
Orders, shipments, technical issues: Robyn Mooers robyn.mooers@zuccchettidesign.it
Sales issues: Franco Platini franco.platini@zucchettidesign.it
Please inform all people in your organization that are impacted by this change.
Best regards

Franco PlatiniExport ManagerTel. +39 0322 954700franco.platini@zucchettidesign.it

Basco Beat: Towel Bar Update

SIMPLIFYING and STANDARDIZING

Towel Bars In order to maintain our high quality standards and short lead times, we are pleased to announce that we are simplifying and standardizing the sizes of our through-the-glass towel bars in our semi-frameless bypass Celesta, Rotolo & Infinity doors. In the past, we have offered up to nine different towel bar sizes, which were dependent on the width of the sliding door. The new consolidated sizes equip us to meet our lead-times and quality standards in an easy and reliable manner. Please review the below chart for a summary of the changes.

5 Wall-Mounted Faucets You Need Now

New! Satin Brass Finish Now Available on Steel Hinges

Emtek’s Steel and Spring hinges are now offered in Satin Brass!Encompassing all sizes of the Steel Residential and Heavy Duty Hinges, Spring Hinges, as well as Ball and Steeple Tip sets, this Satin Brass finish expansion helps coordinate to your existing US4 door hardware and accessories.
LEARN MORE
ADDENDUM
TECH SPEC

A Labor of Love: See how we hand-make our hardware

The Making of Our Artisan Hardware

It seems like everywhere you look these days, someone is claiming a product is “artisan” or “handmade,” but for us, it’s so much more than a marketing buzzword; it’s the very fabric of our business. Behind every product we ship out is a small but mighty team of true craftspeople here in Wisconsin.Yes, we’re pouring molten metal into molds, but we’re also pouring intention and care into each piece, knowing it will grace someone’s home and bring a special touch to their everyday life.

SEE HOW IT’S MADE

Appliance Pulls

Many of our designs have coordinating appliance pulls to create a cohesive look throughout the entire kitchen. Contact us about styles and sizing.