TOTO Product Launch

The new, improved Drake® toilet comes standard with TOTO’s most coveted high-end features.

 RAISING THE STANDARD,
EXCEEDING YOUR EXPECTATIONS.

TOTO USA PB#19-09 Drake Transition Bulletin

PB#19-09 Drake Transition Bulletin notice as per the attached and distribute ASAP

Fleurco Revised Price Lists effective 7/1/19

Recently I sent over the Fleurco Price list effective 7/1/19.  Please disregard and used the attached.

I have included a revised master list that has all current pricing that will go into effect on 7/1/19 including the newly added 17% tariff increase on all the medicine cabinets. If you have already updated your systems, you can use the medicine cabinet spreadsheet to update only those SKU’s.

Any questions, please contact me at 513.422.3631 or via email. 

Vitraform is Moving!

After 33 years at our current location, we are notifying our partners that Vitraform will be closing our current location on June 20th and relocating to our new factory at 4201 E 48th Ave, Denver CO 80216.

We are currently processing all orders that have been finalized.   We will continue to take orders, process quotes and provide drawings during the move, and will be available as usual.  Phone numbers and e-mail addresses will remain the same.  We are hoping to be up and running at the new property by the end of July.

Once we are up and running, signed and approved orders that we have received may take up to 6 – 10 weeks.   Individual basins may have typical 4 week lead times.

We at Vitraform are excited to have an updated facility with an ability to offer new products in the future.  We appreciate your continued support over the years and look forward to hearing from you soon.

National Consumer Rebate Extended – 2019

Attached – NCR Program Extended

Bertch Bath July 4th Holiday cut-off

BertchBathLogo

Delivery dates will be adjusted if production capacity is exceeded.  Also, weather conditions are always unpredictable.  While these dates are deemed to be accurate, they are not guaranteed. 

REMEMBER, IT IS YOUR RESPONSIBILTY TO CHECK YOUR ORDER ACKNOWLEDGMENT FOR ERRORS!

JULY 4th Holiday       CUT-OFF SCHEDULE

REGION:     Ohio                

Order Deadline                         Estimated Ship Week

Friday          06/07/19                   06/23/19

Wednesday   06/12/19                   06/30/19

Wednesday  06/19/19                   07/07/19

Wednesday   06/26/19                   07/14/19

The most up-to-date Cut Off Schedule is available on the Bertch dealer website, infonet.bertch.com.  If you need assistance setting up your access, please call our office. Also, if you do not have email capabilities or are unable to reach us, you can always call Bath Dealer Services.

Victory Sales Group

Newport Brass 03N – Uncoated Polished Brass Overview

Over the last year Newport Brass gold tones and brass finishes have become more popular including uncoated polished brass (03N). 

This is a living finish and we would like to refresh key points that you might find helpful when selling 03N uncoated polished brass

·         The raw brass is highly buffed to give the product a nice shine, but the finish has no protective coating so it can be easily scratched, scuffed, or damaged if not cared for properly. 

·         03N is meant to wear and age over time, however, the aging process can’t be controlled or predicted.  The manner in which the product appearance will age is dependent on several factors including the following:

o   Type of brass – brass alloys are not created equal.  Different alloys can have unique properties and absorption characteristics.  A good example is that a low-lead brass material used for a spout may age differently than a higher lead content handle assembly.

o   Manufacturing method – the manner in which the brass is formed can also impact the aging process.  Forged, casted, machined, stamped, and bent tubes may have different color profiles.  Nearly all Newport Brass products contain a combination of these different types of components which means that the aging process will most likely NOT be uniform across the entire product.  For example, a machined bonnet might age differently than a bent tube spout.

o   Environmental factors – the geographic area where the products are placed are also a contributing factor.  Ozone exposure, salt in the air, and UV light will likely impact the aging process. 

o   Handling – the product will likely tend to darken on the areas that are infrequently touched and lighten or highlight on the areas that are contacted on a consistent basis.

The combined effect of all of these factors is that the aging process can’t be predicted or controlled and each component on a particular product can have its own unique color properties. 

One of our favorite examples of inconsistent aging is shown on the Sutton faucet below.  On this product you can see that the casted spout looks dramatically different than the rest of the faucet.  In fact, it looks more like English Bronze (07) than polished brass. 

The photo below shows a recently installed Virginia wall mount lavatory faucet.  Even though this faucet had barely been used you can already see quite a bit of spoting and aging.  One question that we frequently hear is whether or not the finish can be “brought back to life” after it has aged.  Although general oxidation and spoting can be removed with regular maintenance, it is unlikely that the product will return to “new” condition.  Water spots and light oxidation can usually be buffed out by polishing with cleaning products such as Brass Protech.  

Robern Brand Product Discontinuation Notification – Uplift Medicine Cabinets

We are discontinuing Uplift medicine cabinets on June 30, 2019.

Uplift medicine cabinets are being replaced with Uplift Tech medicine cabinets which feature:

  • perimeter lighting, USB ports, defogger with 45 minute timer, programmable night light, cantilever shelving, tamper resistant outlets
  • 24″ wide options, a handle accessory in Matte Gold, Matte Black, Chrome, Polished Nickel

Date for last order acceptance: June 30, 2019. Orders will not be accepted after this date.Uplift Tech medicine cabinets are orderable now! For more information on Uplift Tech, please visit: 

If you have any questions, please feel free to contact the Robern Customer Delight Team.

Supporting Information Available for Download:

Thank you for your business and continued support.Sincerely,

Andy Baines
President
Robern

Close for the Follow-Up


Updates from Marvin Montgomery
Sales Tip #443 From The Sales Doctor
Close for the Follow-Up
You should never end the conversation with a Prospect before agreeing on a specific date and time for the follow-up, especially if they haven’t committed to purchase your product or service.

Verify your next follow-up, then, send a meeting request for confirmation.

If it’s a phone call, get their direct dial information and schedule the exact time for the call just like you did for the original appointment.

It will eliminate the chase, telephone tag or just trying to determine when you should follow-up. Try to keep your follow-up within 72 hours max.

Remember: “Time Kills a Deal.”

Baldwin May 28th PDF Catalogs

Below is a link to the PDF version of the Baldwin May 28th 2019 catalogs.   

We are holding off printing these new catalogs to see if tariffs are suspended.  If the latest tariff increase is suspended then we will remove the most recent price increase. 

Please keep the printed 2018 November catalogs just in case these tariffs are lifted.  I will notify you if anything changes.

Link also includes May 28th excel file of list prices for Reserve and Estate and copy of letter that was sent in email on 5/14.

 https://na93.salesforce.com/sfc/#version/0682I000005yxXp