As many of you are aware, we are currently transitioning production for select bathtubs to a new facility. As production ramps up at the new location, there will be an adjustment period during the transition.
Following additional discussions with our production manager last week at both facilities, the transition is progressing ahead and is now expected to be completed in early July. Based on these discussions, we have agreed to reduce the temporary lead time for both freestanding tubs and for acrylic/drop-in tubs. The factory anticipates that lead times will continue to improve over the next few months as production stabilizes.
At this time, we will not be accepting or approving rush orders. This temporary measure is necessary to allow the production team to stabilize scheduling, maintain quality standards, and ensure consistent delivery timelines during the transition.
Please review the updated lead times attached, which are now live in the portal. If you have a specific client order that requires attention, please contact your Regional team member, who will coordinate directly with the Product Procurement team.
We understand these changes may affect project planning and client expectations, so please clearly communicate the updated lead times during the quoting and sales process.
We appreciate everyone’s cooperation, patience, and support as we work through this transition.
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