| As a reminder, Gerber will soon be implementing a necessary update to our Enterprise Resource Planning (ERP) system, which will require a temporary, planned shutdown of select operations. While this will result in a short, controlled disruption, there will be no changes to the look or functionality of our current external-facing systems once service resumes. This update is an important step toward enabling future enhancements, including the launch of a customer self-service portal. |
| Shutdown TimelineShutdown Begins: System Unavailable: Operations Resume: Thursday, June 18(at close of business 5:00 PM Pacific Time) Friday, June 19 – Tuesday, June 23 Wednesday, June 24(exact timing to be announced day-of)A communication will be sent once all systems are fully restored. A second shorter shutdown is planned for Q3 and a specific timeline will be shared at a later date. We will provide advance notice and detailed guidance ahead of the second shutdown. |
| UPDATED – Lead Time Impacts Please note the impacts on lead times identified since the last communication: All VC Truckload and Pooled Truck orders placed from Tuesday, June 9 through Friday, July 10 will have a 3-week lead time instead of the standard 2-week lead time. All other domestic VC orders will be at a 2-week lead time. Brass orders placed from Monday, June 15 through Friday, July 10 will have a standard 2-week lead time. Small parcel orders will continue to ship within 48 hours, except during the shutdown period. As a reminder: Orders will be processed before the shutdown until Thursday, June 18 at 5:00 PM Pacific Time To ensure shipment before the shutdown, orders must be submitted no later than Tuesday, June 16 at 5:00 PM Eastern Time (48 hours prior) EDI will receive and hold orders during the shutdown period, but there will be no electronic updates and no outbound communications during the shutdown period. How to Prepare1.2.3. Monitor your email as we will continue to send updates and reminders about this process Read the FAQ document to be fully in-the-know Reach out to the Gerber Customer Care team or your rep with any questions |
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