Important message from THG USA

I want to take a moment to acknowledge and apologize for the recent operational errors and issues that may have impacted our business relationship. I understand that these may
have frustrated you, as well as your clients and placed you and your employees in difficult service situations. 

As a company, we have experienced a very large increase in demand over the last few months, while at the same time suffering from unforeseen staff shortages.  We have however, within that time span, taken steps to review and improve our operations, including the hiring of more staff, to limit and prevent these situations from happening again in the future.  We appreciate your patience and understanding during this time, and we are committed to revitalizing our long term partnership with you.

To that end and as a start, I would like to share, for a sense of clarity around production expectations, our current general lead times:

Current General Production Lead times:

12-13 weeks lead time for Chrome, Nickel, and Gold (non PVD) finishes (A,B,C and some F columns).

14-16 weeks lead time for PVD and other specialty finishes.

We do expect our lead times to reduce by 2-3 weeks after our customary August closure.

Of course as always, if you have a purchase order that requires particular attention do not hesitate to call our office.  See contact list divided by category below.  

Contacts by Category
For all orders and order status inquiries, please email  Purchasing@thgusa.com
For all billing and accounting related inquiries, please email Accounting@thgusa.com
For technical service or after sales support, please email Raul@thugsa.com