2022 has been a great year for us, and we’re so thrilled you’ve been a part of it. With continued growth, comes the need to modernize our internal systems to best serve you. We have invested in a large system update to ensure a smoother, faster, and easier HVLG experience. Due to this update, our systems will be down from December 1st through December 6th.
What does this mean for you?
- HVLG will not be able to ship new orders during this time.
- All orders must be submitted by November 30th at 2 pm EST/11 am PST to ship before our system update deadline. Our goal is to ship all in-stock orders placed before this time.
- Our website will still be available to view product details, stock status, and pricing, but we will not be accepting online orders.
- You can track existing orders on hvlgroup.com. We cannot guarantee orders placed on 11/30 will be available for online tracking through our website.
- We cannot accept payments or returns.
- Our wonderful Account Management team will still be available to resolve any issues, but please note they are working with limited capabilities.
- Once our updates are complete, we will have a brand new, state-of-the-art system and website.
- Don’t worry, the website will have a new look and feel, and be smoother and faster, but the same functionality will exist. You will also see a new “My Account” page where you can easily track orders, submit payments, and begin the returns process.
Questions? Concerns? Please reach out to your HVLG Account Manager or Sales Rep. We appreciate your patience, understanding, and continued support. We cannot wait to show you the new and improved HVLG!
As a reminder, the HVLG offices will be closed for Thanksgiving from November 24-25. Our offices will open again on November 28.
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