Over the last several months, Emtek has been preparing for an upgrade to our ERP system. The official upgrade will take place beginning Thursday, August 18, through Sunday, August 21. During this time, we will have some limitations on being able to fully support you.
Though you will be able to email, fax or phone in new orders during this period, we will be unable to process these orders until the upgrade transition is complete on Monday, August 22. We are also anticipating that our new order processing backlog may be higher than normal, and therefore, may take us some time to return to a normalized order processing time.
Our Customer Service teams will be available during all standard business hours during this upgrade, but they may be limited to the support they can provide on Thursday, August 18th and Friday, August 19th. They will be able to produce document copies and some order statuses, though they will be limited in supporting revisions.
Our customer portal, AA Connect, will be fully available during this time frame, though no updates will occur between Thursday, August 18th and Sunday. August 21st. As always, you can use the customer portal to pull order documents, retrieve shipment tracking information, request an order revision, or generate an RGA request.
Our Webshop will also be fully available during this time frame to send us new orders, though the complete creation of these orders will not occur until Monday, August 22nd.
Our Production team will be producing and shipping existing orders on Thursday, August 18th and Friday, August 19th. You will receive UPS tracking notifications, however no invoices will be distributed until our ERP upgrade is complete on Monday, August 22.
Questions or concerns about this process? Please contact Customer Service at support@emtek.com or at 800-356-2741.
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