We are continuing to work through the backlog of orders created due to our previous material outages, and are completing orders as quickly as possible. The ship date on your original order confirmation is still accurate and reflects when we plan to make and ship your door. We realize the inconvenience this delay has caused and are working quickly to fill all orders.
We are stepping down lead times incrementally so that older orders entered with longer lead times will be completed before newer orders. Our current lead times are still ten days for all Basco products not affected by the outage.
At this time, we expect longer lead times to continue for all configurations of the Rolaire in Brushed Stainless Steel finish through the summer. We recommend the Rolaire in Chrome as a replacement.
We sincerely apologize for these delays and appreciate your continued patience. If you have any questions, please do not hesitate to contact Customer Service.
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