Robern Lead Time Report – August 21, 2020

Lead times for all product lines are still at 5 weeks.

• Exception: Vitality Mirrors (except for the 48” x 36” size) will be entered with a 2 week lead time.

Robern can still not accept Quick Ship Orders.  They plan to resume September 1^st.

Shipments

• Lead times were moved to 5 weeks for all product lines.
  • Exception: Vitality Mirrors (except for the 48” x 36” size) will be entered with a 2 week lead time.

RGAs

• You may ship back any RGAs that you had been holding. Please include the RGA # on the shipment.
• We processed all RGAs already received (currently in-house at Robern).

Quick Ship Orders

• We are currently not able to accept Quick Ship orders, while we catch up on orders received during the PA government’s mandated shut down. The Customer Delight Team will contact any customers placing a Quick Ship Order. We plan to resume on September 1^st.

Robern Customer Delight Team

• We are currently meeting our goal response time of 48 business hours for all email boxes.