Shipments
- Per the update to the PA government guidelines, as of June 5th, we are allowed to ship ALL product lines to showrooms and warehouses. All product lines will be entered with an 8 week lead time.
Drop Shipments
- Drop Ship orders – ALL product lines are allowed to ship to homeowners.
- We will continue to offer drop ship through July 31st. Shipping will continue to be free. Lead times will match current product lead times of 8 weeks for all items.
RGAs
- Please do not send back any RGAs until after July 6th.
- We will be processing RGAs already received (currently in-house at Robern) from June 15th – July 3rd.
Quick Ship Orders
- We are currently not able to accept Quick Ship orders, while we catch up on orders received during the PA government’s mandated shut down. The Customer Delight Team will contact any customers placing a Quick Ship Order.
Robern Customer Delight Team
- We are currently surpassing our goal response time of 48 business hours and are at 24 hours for all email boxes!
Glass Bins
- The GLASSBIN8.5 and the GLASSBIN5.25 are currently delayed. We began to ship out glass bins and will be shipping out the remainder of open orders by the middle of July.
Speak Your Mind