In our ongoing efforts to improve all aspects of your Hafele experience, we are establishing the following guidelines for contacting Customer Service:
Our Toll-Free Number: 1-800-423-3531
Once you call in, press #, and enter one of the following three extensions:
ORDER DESK: Extension 6553
The Order Desk can help you place your order, and give you availability and pricing for an item. They can also assist with information about product found on the website and catalog pages.
By e-mail: orders@hafele.us
CUSTOMER SERVICE DESK: Extension 6558
The Customer Service Desk can help you with any issues surrounding an existing order, return or complaint. They can also assist with information about product found on the website or catalog pages.
By e-mail: customerservice@hafele.us
PRODUCT DESK: Extension 6555
The Product Desk can help you with all product questions (including lighting designs) that may or may not be on the catalog pages.
By e-mail: products@hafele.us
As always, please don’t hesitate to reach out if you have any questions, or need additional information.
Thank you.
Tom
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