Good Morning,
Due to ongoing power outages due to the storm earlier this week, the Waterworks Corporate Office and Distribution Center will be CLOSED again today.
Please note that the power outage has impacted our telephones, including our Main Service & Support queue (800-927-2120) and our Direct Sales queue (800-899-6757) – Callers are unable to get through. We are aware of the issue and are working diligently to resolve.
Associates that are able to work remotely are available today via email. If you should need to check the status of an order, please email BPorderstatus@waterworks.com and someone will assist you with your request.
We hope to have our phones back up and operational today and will provide an update as information is available. Any issues that require escalation please contact your Market Manager.
We thank you for your patience as we work to restore operations.
Any questions please contact Channel Support.
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