|
|
January 2, 2018
Dear Valued Customer:
From time to time, Basco finds it necessary to update our policies and procedures. Attached you will find updated versions of our RGA Policy and Cancellation Policy. I believe you will find these updates will provide more clarity to the policies and aid you in using them accordingly when the need arises to return or cancel a product. Should you have any questions regarding these policies, please contact your local Basco Sales Representative or Regional Manager.
Ø RGA Policy Key Points: o Doors must be returned within 1 year of PO date. o NO CREDIT will be issued for Roda units, KD units, installed units, parts, and less than complete units o All cartons MUST BE FACTORY SEALED!!! Basco will no longer accept return of open box units! o Credit for units accepted for return will be calculated at List x .25 o Please review further details on printed policy!
Ø Cancellation Policy: o You have 24 hours from order placement to cancel doors without a charge o After 24 hours, a 25% cancellation charge will apply (Fee will be calculated at List x .25) |
|
|
Speak Your Mind