Dealers…
We just had our second quarter sales meeting conference call and I wanted to share the news with you…
New Product Development at Emtek
The following areas of development are under way at Emtek. The “projected” introduction dates can change, but this will give you a good overview of what to expect from Emtek in the very near future..Lot’s of great stuff!
1. Cabinet Hardware FINISH Expansion 4th Quarter
Curvilinear Collection: Polished Nickel
Contemporary Collection: Satin Brass, Polished Nickel
Mid Century Modern Collection: Satin Brass, Polished Nickel, Flat Black
Art Deco Collection: Flat Black
Geometric Collection: Flat Black
Traditional Collection: Polished Nickel, Flat Black
2. Appliance Pulls FINISH Expansion 4th Quarter
Bauhaus: Satin Brass and Polished Nickel
Trinity: Satin Brass
Bar: Polished Nickel, Flat Black
Trail: Satin Brass
Alexander: Satin Brass
Spindle: Polished Nickel, Flat Black
3. Pull SIZE Expansions
Alexander Pull: 5″ 10″ 12″
Trinity Pull: 5″ 10″ 12″
Geometric Pull: 5″ 12″
Tribeca Pull: 5″ 10″ 12″
Sweep Pull: 5″ 10″ 12″
Appliance Pull SIZE Expansions 12″ & 18″
Tribeca
Geometric
Sweep
4. “Back to Back” Door Pulls 4th Quarter
Existing Appliance Pulls and Door Pulls
5. Helios “Key In Lever” August
6. Larger Multi Point Trim for use on ENTRY DOORS 4th Quarter
3 5/8″ Center to Center Bore
Three different styles to start
7. Transitional Style Bath Hardware 4th Quarter
Towel Bars, Towel Ring, Paper Hold, Towel Hook
Will be available in 6 finishes including US4 Satin Brass
8. Barn Door Hardware 4th Quarter
Flat Track Rail System
2 hanger options
2 wheel options
6′ and 8′ track lengths
Finishes US10B US15 US19
9. Transitional/Traditional Cabinet Hardware 3rd Quarter
2 Pulls Designs
4 Knob Designs
Finishes US 4 US10B US14 US15 US 26
10. Cabinet Edge Pulls 4th Quarter
Size range from 1.5″ – 12″
Finishes US4 US10B US14 US15 US26
11. 5100 Series Key In Knob and Key in Lever LATCHES Early 4th Qtr
Emtek is currently developing a new latch going back to the standard
2 3/8″ or 2 3/4″ options. This will be replacing the ADJUSTABLE latch
currently used.
Reminders….E mailing customer service representatives at Emtek will usually only cause delays in getting the help you need immediately and frustrate you greatly. Because the focus at Emtek is getting your order entered and built in 1-3 days, unlike other door hardware lines, they do not work through e mail… phone calls only. I must go through the same process of calling in.
I will be starting my Fall travel schedule shortly which means I will be on the road seeing dealers back to back throughout my travel day. It becomes very difficult for me to help you Immediately when I am traveling. It takes me 8-12 weeks of travel to cover my territory and I usually travel Tuesday through Thursday.
Emtek customer service can provide immediate help with parts issues. They have a “parts bin” located in the customer service area. Many times the CSR can get the part you need from the bin during your phone call and mail it to you or your customer that day. If the part in not available, the CSR will do a parts request from the factory, which could take 2-3 days, then mail it out. Please always get the CSR’s name and make a note of it. This can be very helpful if I need to get involved tracking down your part. I am attaching the “Parts List” and product order numbers I sent out last week to help you help yourself quickly. You should be able to process parts needs through e mail at orders@emtek.com. You will be charged for parts ordered unless you call in due to defect, incorrect packing etc..
*Emtek Spare Parts.pdf
When help is needed, please have your original purchase order or the Emtek SALES ORDER # available to give the CSR or if I am involved, I will need this as well. I do not have access to visually see your PO or the Sales order information. When you need help, I want to resolve the issue as quickly and painlessly as possible for you. Please help me help you.
Please let me know if there is a particular product you would like to add to your Emtek display collection or if you are low on Emtek literature. I am attaching the current literature available. I can get this ordered for you
Emtek Literature 2016.pdf
If you sell quite a bit of Emtek and would like to have some “spare parts” on hand, please send me a list and I will submit it for approval no charge.
Thank you for your business…it is greatly appreciated.
Kind Regards,
Peggie
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