Service Policy Change: “Leaking” RODA Units – IMPORTANT!

The Facts on Leakage

A fact with all RODA enclosures is they are precisely manufactured and designed with engineered gaps between the door and any stationary panels/walls to allow for proper operation. Because of this necessary clearance, RODA enclosures cannot be warranted against water leaking/escaping, however Basco does provide gaskets with all RODA enclosures to help minimize leakage.

Vinyls and Leakage Service Changes

As of February 1, 2015, Basco will no longer service at no charge Roda units that are leaking between those engineered gaps. The provided vinyl can be applied at time of installation for no additional charge.

• If the consumer declines installation of these vinyls, they will be left behind for installation at a later time if so desired.
• Please note return trips to install vinyl after the installation has been completed will be billed at the standard service call rate. If the homeowner prefers to work with Basco directly at this phase, they may call in using a credit card for this service fee.

As always, thank you for your continued support and service!

J.R. Grau
Basco Installation Services