Robern Customer Delight Team

• We are currently between a 24-48 business hour response time for all email boxes.

Vitality – 24” W x 40” H Mirror – Perimeter Lit, Title 24

• We shipped out all open orders and are back to our normal lead time on the YM2440RPFPD3K. 

Vitality – 48” W x 36” H (Rotate) Mirror – Perimeter Lit

• We shipped out all open orders and are back to our normal lead time on the YM4836RPFPD3P. 

Sculpt – 25” W x 41” H (Slim) and 27” W x 43” H (Chamfer) Mirrors – Title 24

• We shipped out all open orders for the above sizes in all finishes (Chrome, Polished Nickel, Matte Gold, Matte Black) and are back to our normal lead time.

PL Series White & Black Medicine Cabinets – Non-Electric & Electric

• We will be accepting orders for the PL Series White and Black Medicine Cabinets through April 30^th. As they are discontinued, they will be available in limited quantities (while supplies last).

Profiles Medicine Cabinets – 48” H – Matte Gold

• We are currently unable to produce the Profiles Medicine Cabinets – 48” H – Matte Gold. We expect to begin shipping again by early June. We expect to be back to our normal 2 week lead time by the middle of June.

Profiles Medicine Cabinets – 16” W – Matte Black

• We are currently unable to produce the Profiles Medicine Cabinets – 16” W – Matte Black. We expect to begin shipping again by the middle of April. We expect to be back to our normal 2 week lead time by the end of April.

Profiles Medicine Cabinets – 20” W – Chrome

• We are currently unable to produce the Profiles Medicine Cabinets – 20” W – Chrome. We expect to begin shipping again by the middle of April. We expect to be back to our normal 2 week lead time by the end of April.

Profiles Medicine Cabinets – 24” W – Matte Gold

• We are currently unable to produce the Profiles Medicine Cabinets – 24” W – Matte Gold. We expect to begin shipping again by the middle of April. We expect to be back to our normal 2 week lead time by the end of April.

Vitality – 30” W x 40” H Mirror – Perimeter Lit

• We are currently unable to ship the YM3040RPFPD3. We expect to begin to ship by the end of May. We expect to be back to our normal 2 week lead time by early June.

Sculpt – 31” W x 41” H (Slim) and 33” W x 43” H (Chamfer) Mirrors

• We are currently unable to ship the above sizes in all finishes (Chrome, Polished Nickel, Matte Gold, Matte Black). We expect to begin to ship by the end of May. We expect to be back to our normal 2 week lead time by early June.

M Series Push Kit

• We are currently unable to produce the M Series Push Kit. We expect to begin shipping again by the middle of May. We expect to be back to our normal 2 week lead time by the 3^rd week in May.

Profiles Mirror Ganging Kit – 24” W x 30” H

• We are currently unable to produce the Profiles Mirror Ganging Kit – 24” W x 30” H. We expect to begin shipping again by the end of April. We expect to be back to our normal 2 week lead time by the 1^st week in May.

Classic and Inspire finishes, Profiles vanities, and Engineered Stone Tops are at a 4 week lead time.

All other cabinets, wall mirrors, vanities in the Essentials finishes, lighting, and glass tops are at a 2 week lead time. To review standard lead times, visit here.

Beginning April 19, 2021, lead times for all standard Furniture Guild products will be 8-10 weeks. Custom orders will maintain the 1-2 week lead time for CAD approvals then follow with an 8-10 week production time. While we hope to decrease the lead time in the near future, we also want to provide realistic ship dates for your customers. We are so grateful for your support and as always, please feel free to call with any questions you may have.

Please see the attached letter from Hansgrohe.

Hansgrohe will continue to provide monthly updates on the state of their business and steps they are taking to improve.

I want to make sure everyone is aware that Delta offers air switches in all 7 kitchen faucet finishes!   These are available now to order and ship.  They do not appear in the price book dated August 2, 2020, but they are listed in the new addendum.  Please share this information with all of your showroom sales associates.

They come with a dual outlet Power Module, a 6ft hose and install in a standard 1-1/4” opening.  They are Focus Product.

Brizo Air Switch Information can be found on page 79 of the September 13, 2020 price book.

Please see the attached letter from Hansgrohe.

Hansgrohe will continue to provide monthly updates on the state of their business and steps they are taking to improve.