Robern Customer Delight Team

•        We are currently between a 24-48 business hour response time.

Please see attached for an update on Craft Series inventory.

We are not able to support the Silver Screen, Smoke Screen, and Ocean finishes for warranty replacement, as the glass cannot be produced. New orders also cannot be placed, as Silver Screen and Smoke Screen were discontinued on September 1, 2021, and Ocean was discontinued on February 1, 2022. If you need design assistance to help suggest other finish options for new orders, please reach out to the Customer Delight Team.

Classic and Inspire finishes, Profiles vanities, and Engineered Stone Tops are at a 4 week lead time.

All other cabinets, wall mirrors, vanities in the Essentials finishes, lighting, and glass tops are at a 2 week lead time. To review standard lead times, visit here.

We are thrilled to share our Wall Hung Basin collection is in today’s issue of the Wall Street Journal.  

Wall Hung Basin Wall Street Journal Article!

Wall Hung Basins have been trending over the last couple of years. We identified a need for a colorful basin that was durable, easy to maintain, and available with internal overflow, and matching drain. Our Wall Hung Basins made of Marbleform© provide these options to the residential design community.

The basins can be customized in all of our Marbleform © colors/terrazzo. This collection is stocked in Dallas Texas in Midnight Blue, Forest Green, and Plaster Pink!

Please let me know if you have any questions regarding this collection.  Happy Selling 

As a reminder, below is our container schedule for Non-Stocking products. Also, a  price adjustment will be released the first week in April. More details to come…

Order Process Includes dealer signing off on Proforma Invoice and Claybrook receiving payment for non-stocking order. 

The US is experiencing unprecedented delays with containers being checked in at Ports due to COVID-19.

Arrival times are only estimates, and can vary. 

The Vitality & Sculpt Lighted Mirrors  previously offered at 2700 Kelvin color temperature will now be 3000 Kelvin color temperature.

There will not be a model change.  The model numbers will stay the same.

In a continued effort to align our product assortment to meet the needs of our customers, Robern has begun the process of making a production change on all Vitality and Sculpt lighted mirror products. Robern will be converting all products previously offered at 2700 Kelvin color temperature to now be 3000 Kelvin color temperature. Within the last several weeks, we have begun fulfilling open orders with the new 3000K products. Additionally, to support this transition, the Robern team is working to update all necessary documentation to accurately reflect this change.  Please note that this change does not affect the 4000K color temperature option.

We have good news to share regarding Almo Access. PLEASE SHARE WITH YOUR TEAM!

The “In Stock Only” filter tool is now working on Almo Access. Almo Premium dealers can now use this filter button to easily find in stock items in their respective warehouse.  Previously this filter would still show out of stock items, even when filtered. This has now been corrected.

Example:  A dealer in the NE wants to see which 36” Zephyr wall hoods that are in stock:

Step 1:

1. Select “In Stock Only”
2. Use the pulldown to select Whs  “PA” (Or “OH”) For your designated ALMO warehouse location

Step 2:

1. Select attributes (In this case 36” width)

You can quickly see there are 11 total options in stock.

Lastly, the dealer can choose to sort in a variety of ways. In this case we chose lowest priced first:

A preview of the search result: