Robern will reopen in full capacity on Friday, June 5, 2020

Dear Valued Robern Customers,
We are pleased to announce that Robern will reopen in full capacity on Friday, June 5, 2020, in accordance with Pennsylvania government guidelines. We will start working through our open product orders, warranty and RGA requests immediately. If you have a current order, warranty or RGA with Robern and there is an adjustment in the ship date, our customer service team will contact you.
Our Customer Service team can be reached Monday through Friday at
800-877-2376 from 8AM – 6PM EST or email customerservice@robern.com.
Our commitment to the safety of our associates continues to guide our practices and protocols during COVID-19, including many safety enhancements that have been put in place at our facility to protect the health of our associates.
Cleaning/disinfecting
Strict social distancing at a minimum of 6 feet in all areas
Temperature checks
Masks/face coverings and other PPE
Limiting visitors


As a business, we align daily with updates from local authorities and CDC guidelines for mitigating the risk of COVID-19, and we feel confident and excited to welcome our teams back!
Thank you for your support in these ever-changing times. We hope that you and your families remain safe and healthy.

Samuel Heath | Lead times

The lathes are turning
Throughout these unprecedented times, the lathes at Samuel Heath are still turning.  Our stamping presses are still forming components from billets and our polishers are still refining the finish of the brass.
We have a leading reputation for short lead times and early project delivery, and we understand how important it is to ensure that our products are manufactured and delivered as quickly, and as safely as possible.
From Samuel Heath to the United States
Our lead times

For finished goods in stock, our delivery time is 2 days on receipt of order.  Lead times on our finishes are usually as follows:

Chrome/Polished Nickel/Satin Nickel:
2 weeks
Brass, Black and Gold:
4 weeks 
Bronze finishes:
6 weeks

Technical Difficulties for Pinnacle Office

We want to inform you of some technical internet connectivity issues we have been experiencing at the Pinnacle office in recent days.  Our IT team is diligently working with our internet provider to come to a permanent resolution as soon as possible.   
 
We wanted to be transparent with our dealer partners and inform you of the situation because you will likely begin experiencing a delay in response time, specifically when it comes to order confirmations and email replies.  We assure you that we are receiving your purchase orders.  As intermittent internet connection is available, our Customer Service team members will be emailing your order confirmations.
 
We’ll update you on the status of this situation as additional information is available.
 
We apologize for any inconvenience this may cause you and your clients. 
 
Thank you for your patience and understanding!

Waterworks: They’re Back: 4 Virtual CEU Courses

Lacava: Pedestal Sinks – small space solution!

Shown in Image:
Pedestal Sink – Ottavo #3601 in porcelain 001 white
Floor-standing Spout and Wall-mount Mixer with Lever Handle – Arch #13016FL in CR polished chrome
Mirror – Suave #SUA-M-21 in 85 gloss white

Versatile Design
Porcelain – offered in wide range of styles!
NOVE
Installation: Vessel or Pedestal
Sink – Nove #8055 in white 001
Pedestal – Nove #8031 in white 001

Easy Maintenance!

LIRICO
Installation: Wall-mount, vanity-top, or pedestal
Sink – Lirico #H252 in white 001
Pedestal – Lirico #H250 in white 001

PIAZZA
Installation: Wall-mount, vanity-top, or self-rimming drop-in
Shown in Image:
Sink – Piazza #4271 in porcelain 001 white
Pedestal – Piazza #4231 in porcelain 001 white
Sink – Piazza #4271 in white 001
Wall-mount porcelain shroud – Piazza #4207 in white 001
Sink – Piazza #4282 in white 001
Shroud – Piazza #4207 in white 001
Pedestal – Piazza #4231 in white 001

TRE
Installation: Wall-mount or above-counter
Sink – Tre #2952 in white 001
Sink – Tre #2952 in white 001
Shroud – Piazza #4207 in white 001
Pedestal – Piazza #4231 in white 001

Long-lasting & Durable
TORRE – Solid Surface Sinks
Installation: Vessel or Pedestal
Finishes:
001G – Gloss White
001M – Matte White
Sink – Torre #5125 in 001G gloss white
Pedestal – Torre #5125P in 001G gloss white
Sink – Torre #5150 in 001G gloss white
Pedestal – Torre #5150P in 001G gloss white

Super Sleek!
FERRO – Stainless Steel
Installation: Pedestal
Floor plumbing hook up (FL) or wall plumbing hook up (WL)
Shown in Image:
Sink – Ferro #7000 in 10 polished s. steel
Floor-standing spout and wall-mount mixer – Arch 13016F.1 in CR polished chrome
Deck-mount faucet – Minimal #0121L in CR polished chrome

Emtek: New! Limited Release Crystal Cabinet Pulls

Featuring a stylish, all-glass construction with solid brass bases, our new Crystal Pulls are a limited release to Emtek’s cabinet hardware portfolio.
Unique and contemporary in both profile and process, these kiln-fired and molded glass pulls are crafted to add a touch of modern romance where ever they are installed.
LEARN MORE

Native Trails: New Sustainable oak + cool white concrete

Let Us Build Your Perfect Vanity
Solid FSC-certified oak pairs beautifully with cool concrete to create our popular Solace Vanity and Mirror Collection.
Now, you have more ways than ever to customize Solace:Choose from two vanity finishes—Sunrise Oak or Midnight Oak
Choose a NativeStone® concrete shelf in one of two finishes: Ash or Pearl (New!)
Choose from two sizes, both with spacious, soft close drawers: 30” or 48” length
Coordinate it with our Solace Mirror, NativeStone Palomar Vanity Top with Integrated Sink or NativeStone Vanity Top with variable basin and faucet cut outs

Trevarrow: 200127 SZG MRK Loyalty Program

Bertazonni Promo

This promo is running along with the other instant off promo.  Thy cannot be combined. These are vert strong promos.

Specialty Finishes in Hansgrohe’s Kitchen Collections

Key Highlights:
– See attached to see models available now in this program
– No minimum order, you can order 1pc
– 2 finishes available: Brushed Gold Optic + Brushed Black Chrome
– Lead time: 3-4 weeks
– Send orders to custom-us@hansgrohe.com for confirmation