TOTO USA Lead Time Guide Update (LB#22-06)
Robern Lead Time Report – March 25, 2022
Robern Customer Delight Team
• We are currently at a 24 business hour response time!!!
Please see attached for an update on Craft Series inventory.
We are not able to support the Silver Screen, Smoke Screen, and Ocean finishes for warranty replacement, as the glass cannot be produced. New orders also cannot be placed, as Silver Screen and Smoke Screen were discontinued on September 1, 2021, and Ocean was discontinued on February 1, 2022. If you need design assistance to help suggest other finish options for new orders, please reach out to the Customer Delight Team.
| Category | Product | Model # | Ship Date | Back to Normal Lead Time |
| Medicine Cabinets | PL Portray – 20” W x 40” H – Polished | P2C2040D4FP _ _ (BA, SC, MM, FS, TU, FT) | TBD | TBD |
| Medicine Cabinets & Mirrors | Main Line – Rosemont – Brushed Bronze | End of March | 1st week in April | |
| Medicine Cabinets | Profiles – Matte Black – 48” H | End of April | 1st week in May | |
| Medicine Cabinets | M Series Electric – 12” W | Shipping now | 4th week in March | |
| Medicine Cabinet Accessory | Uplift Tech Top/Bottom Kit – 48” W | Shipping now | 4th week in March | |
| Medicine Cabinets, Vanities, Lighting, Mirrors | Profiles – Matte Gold | TBD | TBD | |
| Mirrors | Sculpt | End of March | 1st week in April | |
| Mirrors | Vitality – Inset – 24” W x 40” H | YM2440RIFPD3 | 2nd week in April | 2nd week in April |
| Vanities | Profiles – Polished Nickel – 12” W | End of April | 1st week in May | |
| Vanity Accessory | Glass Hair Organizer | VAHAIRORG | TBD | TBD |
| Vanity Tops | Bodo/Skaarsgard Integrated Top – 36” W | TA36MCO102-8CS8 | Limited quantities shipping end of March; Shipments between now – June | Middle of June |
| Vanity Tops | Bodo/Skaarsgard Integrated Top – 60” W | TA60MDO102-8CS9 | Shipping now | Middle of April |
| Samples | 2” Square Metal Chips | Shipping now | End of March |
Classic and Inspire finishes, Profiles vanities, and Engineered Stone Tops are at a 4 week lead time.
All other cabinets, wall mirrors, vanities in the Essentials finishes, lighting, and glass tops are at a 2 week lead time. To review standard lead times, visit here.
Top 10 Reasons Salespeople Fail: Part 2
Sales Tip #585 From The Sales Doctor
Top 10 Reasons Salespeople Fail: Part 2
Last week, I shared with you the first five reasons salespeople fail by Jacques Werth. Today, we will take a look at the remaining five. This is a great checklist of what not to do.
6. Most salespeople attempt to do what they call “building rapport.” However, what they are really doing is trying to get the prospects to like them, which is an inherently manipulative process. Most prospects are far more concerned about whether they can trust and respect you. Therefore, you must learn how to immediately develop that kind of relationship.
7. Most salespeople do “sales presentations,” rather than determining what their prospect wants, and why. Therefore, their prospects feel neglected and disrespected.
8. Most salespeople close at the end of their sales process. Top salespeople start closing at the beginning of their sales process – as in item 4 above – and continue to close throughout the process, as many as thirty times. The sum of all those commitments adds up to a relaxed, no-pressure close.
9. Most salespeople learn a few techniques for “overcoming objections” which are largely Manipulative Rhetoric. Top salespeople eliminate almost all objections with their sales process.
10. Most salespeople are locked into old beliefs about selling. Therefore, when they try to improve, they only improve on what they already know. That can only result in small incremental improvements. Top salespeople look to make dramatic changes in their sales process in order to get major increases in their sales productivity.
Sietto Price Update 4/1
UPDATE ON OUR PRICING
It’s been several years since we’ve updated the prices of any of our decorative hardware. Due to significant increases in production costs, we will implement a price increase on some of our items. Most of the increases are minimal, with the exception of our color knobs and pulls.
Below is our updated price list, which WILL GO INTO EFFECT ON APRIL 1, 2022. The prices highlighted in red indicate an increase. The prices in black have remained the same.
We encourage you to complete any open quotes.
We appreciate your understanding, and sincerely thank you for your business.
Andrew Kates
Owner
APRIL 1, 2022 PRICE LIST
SUGGESTED LIST PRICING SERIES: 100, 200, 300, 400, 500, 700, 800, 900 (ALL OF WHICH HAVE COLOR)
All square knobs — $34
All round knobs — $35
All long knobs — $38
All pulls — $45
————————————————————————————————————
SUGGESTED LIST PRICING SERIES: 1200 (Affinity)
All knobs: — $39
All 6” pulls: $59
All 8” pulls: $74
SUGGESTED LIST PRICING SERIES: 1300 (Geometric)
All knobs: $25
SUGGESTED LIST PRICING SERIES: 1400, 1500 (Bandwidth)
All knob: $23
All long knobs: $26
All pulls: $35
SUGGESTED LIST PRICING SERIES: 1700 (Hexagon)
All Hexagon knobs: $27
SUGGESTED LIST PRICING SERIES: 1800 (Skyline)
All knobs: $25
All pulls — $54
SUGGESTED LIST PRICING SERIES: 1900 (Adjustable)
All knobs: $32
All 5-1/2” pulls: $38
All 7” pulls” $42
All 9” pulls: $46
SUGGESTED LIST PRICING SERIES: 2000, 2001, 2002 (Fusion, Brushed, Hammered)
All 1-3/8” pulls: $29
All 4” pulls: $37
All 6” pulls” $43
All 8” pulls: $48
All 12” pulls: $68
SUGGESTED LIST PRICING SERIES: 2003 (Eternity)
$15 / All T-knobs
$19 / All finger pulls
$25 / All 4″ pulls
$29 / All 6″ pulls
$35 / All 8″ pulls
$59 / All 12″ pulls
$129 / All 18″ pulls
All Sietto hardware is handcrafted and made to order. Thus, our products are non-returnable. If your customer is not sure if a color will work, we recommend ordering a single piece before placing a full order.
Oceania Notice of New Freight Policy
Due to the recent surge in fuel and transportation costs, Oceania is updating its Freight Policy. The new Freight Policy will be effective on April 1st 2022 on all new orders.
REGULAR FREIGHT CHARGES
EAST OF MISSISSIPPI: $200.00 per skid
WEST OF MISSISSIPPI: $350.00 per skid
FREIGHT PREPAID REQUIREMENTS
EAST OF MISSISSIPPI: FFA Net $4500.00
WEST OF MISSISSIPPI: FFA Net $6000.00
Click here for complete details
PDF FREIGHT POLICY
Hestan Pricing
BlueStar 36″ Counter Depth Refrigerator Now Available in ALL Colors & Metal Trims!
Great Lead Times Special Promos on select colors and trim options
For the first time ever, you can now customize your BlueStar 36” Counter Depth Refrigerator to your heart’s content. Choose from over 1,000+ color options and 10 trim options to make a statement in your kitchen. Create something that will truly stand out from the crowd.