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| Notification of Escutcheon Design Change for Avian® Trim Kits Dear valued Gerber customers, This notification is to make you aware of a change made to the escutcheon design of Mid-Town 12 1/2″ showerarms and showerarms in Avian tub & shower, shower-only, and less-showerhead trim kits. The length and width of the escutcheon have been increased by ½”. The full list of impacted SKUs is included in the below notification. Notification As always, please contact a member of the Gerber Sales team, your local sales representative, or the Gerber Customer Care team if you have any questions. |
Here is a Robern training site: Has quick 5 minute trainings on specific collections. PL Portray and Uplift would be good ones to do.
Below is a link to Hightail where various stock reports for Hansgrohe, AXOR, and ESS are uploaded.
Click HERE for the latest stock reports.
PLEASE NOTE: Some items may have an ETA date marked with TBD. These will be updated as soon as possible.
Reminder:
This report is a point-in-time capture of stock and will change from the time it is sent.
Additionally, some items that show as available may not be able to ship to certain areas due to regional restrictions. Please check local plumbing codes to verify compliance requirements.
Customer Service is available 9:00-6:00 EST, Monday-Friday to provide status and lead time information on product. Email to customerservice@hansgrohe.com or call 800-334-0455, Option 1.
Attached is the most current factory seconds list. Factory seconds are 25% off price book. All factory seconds have passed testing.
*Please be advised FACTORY SECONDS are 25% off of the most recent Dealer Price Book, have a one year warranty, are sold cosmetically as-is, and may take 4-8 weeks to ship. If the unit is installed by a Facotry Certified Installer, there would be an additional 1 year warranty. No sealed system warranty.
Classic units (CLs) are deemed Factory Second due to a slight, non-repairable cosmetic defect (typically an interior dent/scratch on a non-replaceable component or feature).
All Factory Seconds have to pass testing to validate functionality of the system.
Orders are first come, first served.
If you would like to place an order, please provide Trevarrow Inc. Customer Service a PO# and Model# and you will be informed if the order is placed.
Agencies were given incorrect information on the new Next Gen disposers from ISE during launch. Non-corded units will come with the EZ Connect Hardwire Kit (79857-ISE) and corded units will come with the EZ Connect Cord ONLY. We were originally told that corded units come with both the cord and the hardwire kit. Please share this information with your organization.
Please let me know if you have any questions. Again, we are sorry for any inconvenience this may have caused.

Franke has put together the attached workstation kit. You now have a High Quality workstation that you can sell for less and still make a nice margin.
VIew Warranty Service Form
BainUltra
fax (800) 382-8587
attn:Kathy Burns
Fiberglass & Acrylic Repairs
Ohio Porcelain
ph (800) 332-8827
fax (330) 336-3700
In-Sink-Erator
Complete Appliance
ph (440) 449-5886
Kohler
ph (800) 4-KOHLER
State Technical
ph (800) 365-0577
State Repair
B & B Gas Service
ph (216) 932-6666
Whirlpools (except BainUltra)
Ohio Spa & Parts
ph (330) 468-0909
fax (330) 468-1163
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