The Waterworks Distribution Center is currently addressing a backlog of shipments and is putting in considerable effort to restore our standard service levels of 4-5 business days.
Shipping Status as of 8/25
- Small packages picked through 8/12
- LTL picked through 8/18
Please find below a reminder on the approval process and approvers for expedited shipping service levels (S02, S03) until service levels return to normal.
Prior approvals are required for any priority-level shipments—specifically, levels S02 and S03. Requests for Expedited shipments must be received prior to 11:00 AM Eastern
UPDATED Approval Process for Expedited Shipments:
- LaShaun Jackson: Florida and Southeast Partners
- Kat Walsh: Central, Texas, and Toronto Partners
- Melinda Ness: So Cal, Pac NW, and Mountain Partners & Escalations
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