We extend our sincere apologies for the delays and communication gaps you have experienced over the past several months. We fully appreciate the impact these issues may have caused to your business, and we are truly sorry for any inconvenience you may have incurred.
At Water Street Brass, we are not only addressing these challenges but are actively investing in improvements that promise a more reliable future. We deeply value your patience and continued support as we work through significant production and operational challenges. Our dedicated team is implementing robust measures to streamline our processes, reduce delays, and ultimately restore—if not surpass—the high level of service you expect from us.
In our renewed commitment to transparency and excellence, we are sharing our updated committed lead times by finish. These lead times represent the guaranteed delivery benchmarks based on our current capabilities. They will be reviewed and updated monthly to ensure you have access to the most accurate information. While these are the lead times we commit to meeting, please note that internally we are actively targeting lower lead times as part of our continuous improvement initiatives.
Key program updates include:
- Quick Ship Program: We remain committed to a reliable 72-hour turnaround as our current guarantee, while our internal targets aim for a more aggressive 24-hour turnaround as we further optimize our processes.
- Expedite Program: Although this service is currently temporarily suspended as we focus on essential operational enhancements, this is not a permanent change. We are actively evaluating the timeline for its reinstatement and will keep you informed of any updates.
Below are our updated, committed lead times by finish:
CABINET HARDWARE
FINISH GROUP 1: 9-10 weeks
BNAB, BNBW, PB, PBNL, SB, PN, PC, SN, MB (powder coat)
FINISH GROUP 2: 11-12 weeks
AB, AN, BN, BNAN, MB, MTN, ORB, PA, PAFL, ORB, RB, TN, WAN
FINISH GROUP 3: 13-14 weeks
AC, AS, BNB, PAN, PCU, PS, SC, SCU, SS, WB, WC, WN, WZ, custom powder coat
DOOR HARDWARE
SMALL ORDERS
Up to $5K with components in stock
Finish Group 1: 12 weeks
Finish Group 2-3: 14 weeks
MEDIUM ORDERS:
$5K to $15K
Finish Group 1: 14 weeks
Finish Group 2-3: 16 weeks
LARGE ORDERS:
$15K to $30K
Finish Group 1: 16 weeks
Finish Group 2-3: 18 weeks
$30K & ABOVE: Call for quote
Thank you for your continued understanding and support. We look forward to a future of improved service and stronger collaboration.
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