Waterworks will be discontinuing Surfaces offerings in our Boutique Partner locations due to low margins and lack of sales.
In order to give your sales teams time to close any open quotes, your current discount will apply for any orders placed through Friday September 3rd, 2021, which is 8 full weeks from now. After this date, your discount for Surfaces will change to Trade pricing, which is typically 20% off of List pricing for most Surfaces collections.
We will be replacing the existing Surfaces concept boards with higher margin products, so both you and your sales teams will experience higher profitability. We expect this change to be positive; we are already seeing profitable results with the onset of these changes in multiple partner locations.
Your Regional Manager will be following up with you this week to review plans for your showroom going forward. They will provide you with revised floor plans, a list of display products and the dates that you can expect to receive display product shipments. Waterworks will provide on-site support to set up your new displays, as well as provide a plan for disposal of your remaining Surfaces concept boards.
After September 3rd, please partner with your Regional Manager for any clients who would like to order Surfaces out of your showroom, and they can assist in providing a quote with Trade pricing.
Please reach out to Melinda Ness or your Regional Manager with any questions.
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