I have the answer for the challenge of delivering an exceptional customer service experience consistently. It can be found in a simple statement that Larry J.B. Robinson would to say to us when I worked for his company:
“Treat every customer like it is my mom.”
That saying stuck with me, and it definitely had an impact on every customer contact I had, whether it was on the phone or in person.
Just think: If you knew in advance that you were assisting your boss’ mom, you would give it 110%.
Plus, you never really know if it is or not. Always give the customer your BEST!
Speak Your Mind