Have you seen some of the TV commercials that show before and after photos? If you notice, the big difference is the lack of a smile in the first picture.
Your facial expression speaks volumes when it comes to making a positive first impression, whether it’s on the phone or in person.
When I was a manager for J.B. Robinson Jewelers, I would walk up to a salesperson on the showroom floor and quietly ask them if everything was okay. They would immediately respond with a yes. Then I would say, “Please let your face know because you are scaring the customers away.”
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