Sales Tip #419 From The Sales Doctor

Email Etiquette 101 – Michael Hyatt

Participants of my training classes are constantly asking me about when and how email should be used. Listed below are guidelines by Michael Hyatt who also has a book titled, Email Etiquette 101.

• Understand the difference between “To” and “CC.”
• Keep messages brief and to the point.
• Don’t discuss multiple subjects in a single message.
• Reply in a timely manner.
• Be mindful of your tone.
• Don’t use e-mail to criticize others.
• Don’t reply in anger.
• Don’t overuse “reply to all.”