The information provided below is from Dan Bors with Curnayn sales.
Out of two thousand units we have sold we have only received a dozen complaints. I know this does not make the problem go away. I know since the bumper on these particular seats is small we have had the same issue on some of our competitors toilets as well. I believe it is more of a Bemis issue than Gerber issue.
I would like to recommend that we suggest the following seats to be sold in conjunction with Viper Toilets.
Wood Seats
600E2: This is a molded wood seat with lift-off and slow-close feature. Same as 200SLOW.
1600E2: This is a molded wood elongated seat with lift-off and slow-close feature. Same as 1200SLOW.
Plastic Seats
9160NISL: This is a plastic round front seat with a nickel hinge with slow-close feature.
9160CHSL: This is a plastic round front seat with a chrome hinge with slow-close feature.
19160NISL: This is a elong. seat with nickel hinge and slow-close feature.
19160CHSL: This is a elong. seat with chrome hinge and slow-close feature.
I do not want to discourage the sale of Viper toilets but just want to make everyone aware of this issue. I believe we will have no customer complaints if we guide the customer towards the seats recommended.
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